Returns & Guarantees

Inspect the item on delivery. The courier must let you unpack and examine the parcel in their presence — use that right, because this moment decides everything that follows.

By accepting the item you confirm that it matches its description on the site and arrived undamaged. Once accepted from the courier, an item cannot be returned.

If the item does not match its description or is damaged, do not accept it. The refusal is recorded on the spot, the parcel goes back to the seller automatically, and you send us a claim with photographs and video. We pass it on to the seller and review it within 45 working days. If the claim is justified, your money is refunded: from the payment the platform holds until delivery is confirmed or, if it has already been paid out to the seller, by the seller.

Who is responsible for the item. CodeKY is not the seller of the goods: the contract of sale is concluded between you and the seller (see the Terms of Use). The seller is responsible for the item, its description and its authenticity. If an item proves to be a forgery or not the one you ordered, the seller refunds you; we pass your claim on to the seller and help settle it.

Certificate of authenticity. Artists who sell their own works on CodeKY attach a digital certificate of authenticity to them. Works from private collections, from galleries and resale items are sold with the seller's own documents; CodeKY does not guarantee their authenticity.

These terms do not limit any rights the buyer has under the law.

Questions about returns: CodeKY.art@gmail.com.