Help

Frequently asked questions

How do I acquire a work?

On the work page press Buy: you pick the carrier and the delivery method, enter the address — and the order is placed. No phone call needed. If you have a question about the work, Ask the curator is next to it.

Are these originals?

Artists who sell their own works on CodeKY attach a digital certificate of authenticity (COA) to them. The seller is responsible for authenticity and for the item matching its description: if a piece proves to be a forgery or not the one you ordered, the seller refunds you.

Can I return a work?

Original art is a final sale, so we help you buy with confidence: before you commit, request extra photos or a video of the exact piece, or ask the curator anything. If an item is damaged or does not match its description, do not accept it on delivery — see Returns & Guarantees.

How much is shipping?

Museum-grade packing and insurance. Art from the EU is duty-free (VAT only), shipped within the EU with no customs. We confirm the exact cost in your request.

I'm an artist — how do I join CodeKY?

Register a seller cabinet — and we will welcome you into our universe. The profile goes through moderation, after which you can add your works.

Didn't find an answer? Email CodeKY.art@gmail.com.